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Privacy Policy – Dobbie Hall Trust

Effective Date: 02/04/26

This privacy policy applies to the website:
https://dobbiehall.org.uk

It is operated by:
Dobbie Hall Trust
Main Street, Stenhousemuir, Larbert, FK5 4BL

We are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

  1. Data Controller

The data controller responsible for your personal data is:

Dobbie Hall Trust
Main Street, Stenhousemuir, Larbert, FK5 4BL
Email: info@dobbiehall.org.uk

  1. What Information We Collect

We may collect and process the following information:

  • Personal details (such as name, email address, phone number)
  • Information submitted through website forms
  • Booking and event-related information
  • Payment and transaction details (processed via third parties)
  • Technical data (IP address, browser type, device information)
  • Website usage data
  1. How We Use Your Information

We use your information to:

  • Respond to enquiries and communications
  • Manage bookings and ticket purchases
  • Deliver events and services
  • Improve our website and user experience
  • Meet legal and regulatory obligations

Our lawful bases for processing include:

  • Consent
  • Contract
  • Legal obligation
  • Legitimate interests
  1. Ticket Sales and Event Bookings

When purchasing tickets or registering for events, we may collect:

  • Name and contact details
  • Booking details
  • Payment information (handled securely by third-party providers)

We use this data to:

  • Process bookings
  • Communicate event updates
  • Maintain financial records
  1. Hall Hire Bookings

For hall hire, we collect:

  • Contact details
  • Booking and event information

This is used to:

  • Manage bookings and agreements
  • Communicate with hirers
  • Meet insurance and health & safety requirements
  1. Safeguarding and Community Use

We may process limited personal data where necessary for safeguarding purposes, including:

  • Incident records
  • Information relating to the safety of children or vulnerable adults

This information is:

  • Handled securely and confidentially
  • Only shared where legally required or necessary to protect individuals
  1. Data Retention

We only keep personal data for as long as necessary. Typical retention periods include:

  • General enquiries: up to 12 months
  • Booking and event records: up to 6 years
  • Hall hire records: up to 6 years
  • Safeguarding records: as required by safeguarding guidance and legal obligations
  • Website analytics data: up to 26 months
  1. Data Storage and Security

Your data is stored securely using appropriate technical and organisational measures to prevent unauthorised access, loss, or misuse.

  1. Third-Party Processors

We use trusted third-party services to operate our website and manage bookings:

  • WordPress – our website platform, which may process technical data such as IP addresses and user interactions

This provider  act as data processors on our behalf and are required to handle your data securely and in accordance with data protection laws.

We recommend reviewing their privacy policies for further information on how they handle your data.

  1. Cookies

Our website may use cookies to:

  • Improve user experience
  • Analyse website traffic

You can control or disable cookies through your browser settings.

  1. Downloads and External Links

We provide downloadable content and external links in good faith. However:

  • Users access them at their own risk
  • We are not responsible for third-party website content or security
  1. Social Media

We may operate official social media accounts.

  • Please verify accounts before engaging
  • We will never request sensitive personal data via social media

Social sharing features on our website may publish content to your profile if used.

  1. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent at any time
  • Lodge a complaint with the Information Commissioner’s Office (ICO)
  1. Contact Us

For any data protection queries, please contact:

Dobbie Hall Trust
Email: info@dobbiehall.org.uk
Address: Main Street, Stenhousemuir, Larbert, FK5 4BL

  1. Changes to This Policy

We may update this policy from time to time. Updates will be published on this page with a revised effective date.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

     

     

     

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